All X-GLOO products carry a 2-year manufacturer‘s warranty. This means that the manufacturer will pay for any manufacturing and material defects that occur at the time of production.
In addition to this warranty, Skywalk GmbH & Co. KG offers a 6-Month Wear-and-Tear Guarantee on all X-GLOO Inflatable Event Tents, Display Walls, Elements and accessories. This additional Guarantee means that Skywalk GmbH & Co. KG will assume the cost of any wear-and-tear claims not covered under the 2-year manufacturer‘s warranty. Does not cover fading/bleaching, damage to branding, or other non-repairable damages. Offer valid for 6 months after the product purchase date (e.g. invoice date).
• Damage caused by misuse, negligence or carelessness will not be covered under the
6-Month Wear-and-Tear Guarantee.
• Claims shall be processed through Skywalk GmbH & Co. KG.
• Repairs shall be made by Skywalk GmbH & Co. KG, or through an authorized X-GLOO Distributor or Repair Center.
• Guarantee claims will be void if the Contract Products are repaired anywhere other than at Skywalk GmbH & Co. KG or an authorized X-GLOO repair center during the 6-Month Wear-and-Tear Guarantee period.
• The customer is responsible for arranging and paying for shipping and handling and assumes all risks.