All X-GLOO products carry a 2-year manufacturer‘s warranty. This means that the manufacturer will pay for any manufacturing and material defects that occur at the time of production.
In addition to this warranty, Skywalk GmbH & Co. KG offers a 6-Month Wear-and-Tear Guarantee on all X-GLOO Inﬂatable Event Tents, Display Walls, Elements and accessories. This additional Guarantee means that Skywalk GmbH & Co. KG will assume the cost of any wear-and-tear claims not covered under the 2-year manufacturer‘s warranty. Does not cover fading/bleaching, damage to branding, or other non-repairable damages. Offer valid for 6 months after the product purchase date (e.g. invoice date).
- Damage caused by misuse, negligence or carelessness will not be covered under the 6-Month Wear-and-Tear Guarantee.
- Claims shall be processed through Skywalk GmbH & Co. KG.
- Repairs shall be made by Skywalk GmbH & Co. KG, or through an authorized X-GLOO Distributor or Repair Center.
- Guarantee claims will be void if the Contract Products are repaired anywhere other than at Skywalk GmbH & Co. KG or an authorized X-GLOO repair center during the 6-Month Wear-and-Tear Guarantee period.
- The customer is responsible for arranging and paying for shipping and handling and assumes all risks.
For questions or to file a claim, please first contact your X-GLOO Distributor. For any additional help, please do not hesitate to contact us at the X-GLOO Head Office. The process for Wear-and-Tear Guarantee claims follows the same process as for service orders filed with our Service Center.
Service Order Form
Print and fill out the Service Order Form and enclose it with your shipment!
Head Office GERMANY
Skywalk GmbH & Co. KG
Brand X-GLOO Creative Event Equipment
83250 MARQUARSTEIN – GERMANY